Tagged: Customer Service

Las Vegas hotels and restaurants are raising fees/prices for the Super Bowl

Listen Now On the Saturday, February 3rd edition of The Travel Guys…  In the Travel News, most of the news is BAD. Las Vegas hotels are raising resort fees and restaurants are raising their prices for the Super Bowl, Uber’s rides continue to cost more, Jet Blue is going to charge you for advance seat selection for more seats on every flight, and the fees on Delta’s credit card are going up 50%. Our Smarter...

Animal rides being phased out as tourist attractions in many countries

Listen Now On the Sunday, April 16th edition of The Travel Guys…  In the Travel News, animal rides are being phased out as tourist attractions in many countries and we explore why, and the FAA says 250 people have been referred to the FBI over their behavior on airplanes. For many of these folks, a bad day is about to turn into a life-altering event. Is it a customer service crisis, or just a generational...

AirTag in luggage leads to discovery of major theft

Listen Now On the Sunday, August 21st edition of The Travel Guys…  In the Travel News, the Bar Harbor, Maine Town Council has decided to limit cruise ship calls in the tiny community, and an AirTag in a piece of luggage leads to the discovery of some major theft from passenger luggage. Have you noticed traditional customer service is disappearing? The travel industry is no exception. In our Smarter Traveler segment, we talk about some...

How to Find the Help You Need to Resolve a Problem and Expert Advice for Vacationing in Mexico

This Sunday (August 21st) on The Travel Guys…. Guests: Chris Elliott, Consumer Advocate Extraordinaire Gwen Duncan, Cordially Yours Travel Chris joins us to discuss a recent column at Elliott.org about “How executives hide from you and why you shouldn’t let them.”    The topic at hand is whether or not it’s proper for people with “Customer Service” (or similar monikers) in their titles to hide from the public by disguising or not publishing their email...