Category: From the Show

Air travel complaints to the Department of Transportation soar

Listen Now On the Sunday, August 28th edition of The Travel Guys…  In the Travel News, air travel complaints to the Department of Transportation soar 270% this summer as the airlines struggle to provide a decent level of service; and Southwest Airlines changes its policy regarding upgrading your boarding position. Our Smarter Traveler segment focuses on currently popular traveler scams. Bottom line: If someone is asking for your identification or credit card info, open your...

AirTag in luggage leads to discovery of major theft

Listen Now On the Sunday, August 21st edition of The Travel Guys…  In the Travel News, the Bar Harbor, Maine Town Council has decided to limit cruise ship calls in the tiny community, and an AirTag in a piece of luggage leads to the discovery of some major theft from passenger luggage. Have you noticed traditional customer service is disappearing? The travel industry is no exception. In our Smarter Traveler segment, we talk about some...

Cruise lines are having to cancel due to staff shortages

Listen Now On the Sunday, August 14th edition of The Travel Guys…  In the Travel News, some cruise lines are having to cancel cruises because of a shortage of staff, the DOT’s plan to make airlines give you refunds turns out to be full of holes and Burning Man is back in the Nevada desert later this month. In our Smarter Traveler segment, Real ID is coming to an airport near you next May. Now...

Southwest has welcomed its first mother-daughter pilot team

Listen Now On the Sunday, August 7th edition of The Travel Guys…  In the Travel News, Southwest Airlines has welcomed its first mother-daughter pilot team. The Department of Transportation is FINALLY ready to help you get refunds and performance from airlines, but they are putting part of the refund responsibility on the wrong people…travel agents/advisors. Our Smarter Traveler segment features a discussion about “who owns this hotel?” You thought you were staying at a Hilton...