Travel Guys Radio

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Tagged: customer service rankings

From the Show

Ditching single use plastics while traveling

On the Sunday, February 9th edition of The Travel Guys… *    In the Travel News, Marriott, in two separate moves, cuts the value of your Bonvoy points pretty significantly.  Between the new “peak/non-peak” award chart, and the “annual realignment” of awards for individual properties, considerable value has been lost for some. Cruise ships are scrambling to respond to the Coronavirus, dropping planned stops in China, refusing Chinese passengers and even getting stuck in quarantine. ...

From the Show

Recent Service Rankings of Hotels, Airlines, and More!

On the Sunday, May 12th, Mother’s Day edition of The Travel Guys…. * In the Travel News, the Utah Attorney General’s office is investigating Expedia for collusion with some major hotel chains.  Speaking of major hotel chains, Hilton has taken over the top spot from Marriott in “brand value,” as measured by Brand Finance Hotels ranking.  Marriott’s brand value suffered a 30 percent reduction, while Hilton’s was climbing 17 percent.  The brand value is based in part on marketing investment,...