Tagged: Customer Service

AirTag in luggage leads to discovery of major theft

Listen Now On the Sunday, August 21st edition of The Travel Guys…  In the Travel News, the Bar Harbor, Maine Town Council has decided to limit cruise ship calls in the tiny community, and an AirTag in a piece of luggage leads to the discovery of some major theft from passenger luggage. Have you noticed traditional customer service is disappearing? The travel industry is no exception. In our Smarter Traveler segment, we talk about some...

How to Find the Help You Need to Resolve a Problem and Expert Advice for Vacationing in Mexico

This Sunday (August 21st) on The Travel Guys…. Guests: Chris Elliott, Consumer Advocate Extraordinaire Gwen Duncan, Cordially Yours Travel Chris joins us to discuss a recent column at Elliott.org about “How executives hide from you and why you shouldn’t let them.”    The topic at hand is whether or not it’s proper for people with “Customer Service” (or similar monikers) in their titles to hide from the public by disguising or not publishing their email...